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At Talkie AB, we have always been at the forefront of transforming customer service through innovative AI chat solutions. From day one, we've redefined how businesses can build AI-powered customer interactions. With Talkie, it has never been easier to create your own LLM model or knowledge bank using existing data.
So far, you have been able to build your knowledge bank through three powerful tools:
-Domain scraping: Our AI analyzes and scrapes your website to gather important information.
-File upload: Upload relevant documents to expand your AI's knowledge.
-Manual input: Add specific information that you want your AI to learn.
Today we are proud to launch a fourth tool that takes AI learning to the next level! 🎉
Our integrated live chat feature has always allowed your support staff to chat directly with your visitors. But now it gets even better! With this latest update, your AI/LLM model can learn from real-time customer conversations between your team and your users.
Imagine you have a team of 5 people handling customer queries in parallel with your AI. Now, all the insights, questions and answers that happen during these conversations can be automatically absorbed into your AI's knowledge base. The result? Your AI gets smarter with every interaction and can handle even the most complex questions from your customers.
Why is this a groundbreaking change?
- Continuous learning from real customer interactions.
- Improved AI capabilities after each conversation.
- A seamless combination of human and AI support for unparalleled customer service.
We are proud to offer this new feature and look forward to seeing how it helps your AI reach new heights of excellence.
Stay ahead with Talkie AB!
Warmest regards,
The Talkie team
