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The Human Handover feature of our Talkie AB chatbot allows a human customer service representative to take over the call from the chat when needed. This can be useful when a customer asks a question or has a problem that the chatbot cannot answer or solve. When human handover is activated, the customer receives a notification that a human representative will join the call. The human representative can then provide personalized and more specific assistance to solve the customer's question or problem. The Human Handover feature gives customers a more personalized experience and gives them confidence that their issues will be resolved effectively.
